What to teach leaders
The tools conditionally necessary for the head can be divided into 4 groups.
The first is management techniques through the use of which personnel management is carried out.
The second – techniques that ensure effective communication – possession of them is necessary for those whose success in work directly depends on effective interaction with other people.
The third – special knowledge and skills necessary for effective personnel management – methods of calculating the number of personnel, the practice of applying labor law, management of the wage fund.
The fourth – personal effectiveness techniques – techniques for managing time and stress.
Below I will list the techniques and tools that I believe are worth teaching leaders and give reasons why, in my opinion, this knowledge and skills affect the effectiveness of personnel management.
25 techniques and tools needed by a leader
Without it, the control process cannot be started. It is important to understand not only what level of detail is necessary for the correct setting of tasks, but also how to evaluate the performers to get the desired result.
Allows you to ensure that the tasks assigned to the performers are solved on time and with proper quality. To be able to promptly intervene in the process if something does not go as planned, you need to be able to choose the optimal and effective control tools.
Regardless of whether the tasks are solved or not, you need to be able to correctly communicate the results and achieve the goals set. Unfortunately, not all managers can do this.
Calculation of the number and determination of the optimal staff composition
To solve the assigned tasks, the manager must understand whether he has sufficient human resources. Without knowledge of the tools for calculating the number and determining the optimal staffing, there is a high risk of inefficient use of human resources.
Unfortunately, non-performance, lack of initiative, laziness, irresponsibility, and other manifestations of the behavior of subordinates that does not suit the leader can be eliminated exclusively through independent, conscious and volitional work on their behavior of carriers of undesirable qualities. You can start this process and achieve the expected result by mastering the technique of behavior correction.
Development of wage systems
Even though the remuneration system is only one of the personnel management tools, it is worth learning and using it as intended. Ignorance of contraindications and indications for the use of remuneration systems often leads to serious managerial mistakes.
Determination of the optimal amount of wages
It is necessary to spend the budget on wages rationally – in order not to overpay or underpay, the manager must be able to assess both the “market value” of the position and the cost of an individual employee or applicant.
Assessment of motivation
Different people work in companies, they may have different motives and interests. It is certainly worth learning how to measure motivation and how to use it in management.
A tool, without the use of which management activity is impossible – when recruiting personnel, applicants are assessed, when choosing an executor, employees are assessed, neither control nor feedback is complete without assessment. Assessment is subjective by definition, so it is worth knowing methods to improve its effectiveness as a management tool.
Making management decisions
There are hardly any managers who are incapable of making decisions, but it is worth knowing which techniques, algorithms, and rules can improve the quality of management decisions.
Meeting and Brainstorming Techniques
Group preparation of the decisions made by the group has its pros and cons, just like making decisions alone. Mastering the techniques of organizing group work and the ability to rationally approach the organization of meetings are necessary competencies for a leader.
Personnel training and development
Alas, not everyone gets employees who are competent and able to cope with any tasks. If the leader is not a teacher from God, he should master the arsenal of methods for training and development of employees and study the principles of optimizing the costs of training and development of employees.
Nobody likes changes, even if they end up being for the better. You need to be able to overcome resistance and ensure that the goals of innovations are achieved.
Speech communication techniques
Speech, in fact, is the main channel for transmitting and receiving information in the management process, therefore, in everything related to speech communication, the leader must be at his best.
Non-verbal communication techniques
Non-verbal or non-verbal communication is an integral part of any face-to-face communication, including personnel management. Not all non-verbal communication tools can be consciously used, but a manager needs to have an idea of which techniques are effective in management practice.
You have to negotiate with subordinates, with colleagues, with higher management, and with contractors – this manager should also be able to. The principles of negotiating are simple – their knowledge and understanding greatly facilitate both the preparation and the negotiation process.
Techniques for reducing emotional stress in conflict situations
The process of personnel management is not complete without conflicts, while emotions overwhelming the parties to the conflict often interfere with work. The leader must be able to normalize the emotional state – his own, colleagues, and subordinates.
Conflict Management Techniques
It is customary to treat conflicts negatively, although sometimes they are beneficial. They can be effectively managed, minimizing the negative consequences of the conflict and maintaining a working relationship with the parties to the conflict. Knowledge of the basic principles and methods of conflict resolution will significantly simplify the manager’s choice of strategy for behavior in a conflict situation.
Practice of application of labor law
The labor relations of the manager with the employees are governed by the rules of law – without knowing how the rights and obligations of the parties to the labor relations and mechanisms for their implementation are implemented, it is impossible to effectively manage personnel.
Labor rationing methods
To correctly set a task for subordinates, the manager must understand how long it will take to complete it, as well as how to effectively organize work and minimize the loss of working time. To do this, he must have at least a general idea of the methods of labor rationing.
Any order given orally may be misunderstood, forgotten, ignored, or executed in such a timeframe and with such quality that the executor deems acceptable. The way out is the publication of documents establishing the rules and procedure for performing work – instructions, regulations, regulations. Every manager should know which local regulations will help reduce the requirements for the qualifications and diligence of subordinates and save time on monitoring and setting tasks.
Organizational structure is the environment that determines the effectiveness of the organization’s management. Without understanding the basic principles of its construction and design, it will be difficult for a manager to make decisions that affect the organizational development of the company.
Stress is an integral part of a manager’s activity, to minimize the negative impact of stress on performance, it is worth choosing and using self-regulation techniques that are convenient for you, or at least know how to apply them.
Time management or time management techniques
This is a set of tools that allow you to correctly set goals and objectives for yourself and your subordinates, determine priorities, plan correctly and fight what is now commonly called procrastination – lack of time and lack of motivation to cope with many challenges. Mastering these methods will allow the leader to effectively use both his own time and the time of subordinates.
Delegation of authority
It is necessary both as a tool for the development of subordinates and as a way to free up the manager’s time for solving important and urgent tasks. Understanding how to use this tool flawlessly is certainly very important.