Worth Hiring Former Workers

Employees who have left the company return infrequently. It’s no secret that the separation of an employee from the company brings relief to both the resigned employee and his manager. But when a company is struggling to recruit new employees, recruiting former employees may well be considered a possible recruitment option if the company is willing to re-hire.

Are there any chances of returning former employees

There are not many of them, but they are. Perhaps the former employee will proudly and gladly refuse the offer to return, but there are different situations in career and life – it cannot be ruled out that someone will be happy to accept an unexpected offer. Of course, it may take time for a former employee to decide to return, and those who left the company in search of a “better life” would like to “save face” upon returning. For this reason, the dialogue with potential returnees must be delicate and professional.

Who needs scripts and why

The task of calling former employees with a proposal to return is not difficult, but to negotiate re-employment, it is worthwhile to work out the scripts, style, and phrases in advance that will be used during phone calls. If this is not done, the result of the negotiations will completely depend on the ability of the employee who will be charged with calling, impromptu or empirically, to choose the “right” words and arguments that will help convince former employees to return to the company. Without knowing what was discussed during negotiations with former employees, the manager will not be able to judge whether there was a chance to return the former employees – whether objective circumstances really hindered this, or whether the reason for the refusal was the inability of the employee who was entrusted with the call to negotiate correctly.

Would One of Your Former Employees Really Want to Come Back? – TLNT

Sample scripts for calling former employees

In practice, I did not have to write scripts – the employees subordinate to me had sufficient qualifications to negotiate on their own – to get the expected result, I limited myself to oral instructions. But recently I had to help colleagues in preparing scripts, so I give below an example of how they might look.

Scenario 1

“Good afternoon! Alexey?”

“Yes, I am.”

“My name is Victoria, I am an HR specialist at XXX, you worked with us before. Is it convenient for you to talk now?”

“No.”

“Okay, can you please tell me when it will be convenient for you to call back?”

“After 19.00.”

“I’ll call you back, all the best, have a nice day.”

Scenario 2

“Good afternoon! Alexey?”

“Yes, I am.”

“My name is Victoria, I am an HR specialist at XXX, you worked with us before. Is it convenient for you to talk now?”

“Yes, convenient. What do you need?”

“I’m calling on behalf of the company management. While working at XXX you have recommended yourself very well, would you like to return to us?”

“Yes, I want to.”

“Glad to hear this, when will it be convenient for you to come to us for employment? – further, agree on the date and time.”

Scenario 3

“Good afternoon! Alexey? ”

“Yes, I am.”

“My name is Victoria, I am an HR specialist at XXX, you worked with us before. Is it convenient for you to talk now?”

“Yes, convenient. What question?”

“I’m calling on behalf of the company management. While working at XXX you have recommended yourself very well, would you like to return to us?”

“No, I don’t want to.”

“Why don’t you want to?”

“I already have another job, it suits me completely.”

“We are glad that you are doing well. If something suddenly changes, please keep in mind that we will always be glad to see you in XXX. Just in case, save my phone number – we will be happy to return to the conversation at any time.”

“Good.”

“Thank you, Alexey, good luck to you! Maybe you can recommend someone who might be interested in our work?”

“Sorry, I can’t”

“Sorry. All the best, good luck to you.”

Scenario 4

“Good afternoon! Alexey? ”

“Yes, I am.”

“My name is Victoria, I am an HR specialist at XXX, you worked with us before. Is it convenient for you to talk now?”

“Yes, convenient. What do you need?”

“I’m calling on behalf of the company management. While working at XXX you have recommended yourself very well, would you like to return to us?”

“No, I don’t want to.”

“Why don’t you want to?”

“I was not satisfied with the wages/working conditions in XXX.” (if the phrase about what exactly did not suit sounds vague, for example, “I was not satisfied with working in XXX, be sure to ask the question – “What exactly did not suit you?” or “Why didn’t you suit?” If it is clear what did not suit you, try to convince to consider the possibility of working in XXX – see phrases below.)

“In 2020, our salary has changed. Now the average salary is ** 000 dollars. Also, we have a canteen for employees. If you are interested, I can tell you in detail how wages are calculated now and how much your colleagues earn. Maybe you will come to us and talk with the head of the site?”

“No, probably not ready yet.”

“Well, if suddenly something changes, please keep in mind that we will always be glad to see you in XXX. Just in case, please save my phone number – we will be happy to return to the conversation at any time.”

“Good.”

“Thank you, Alexey, good luck to you! Maybe you can recommend someone who might be interested in working with us?”

“Sorry, I can’t”

“Sorry. All the best, good luck to you.”

Scenario 5

“Good afternoon! Alexey? ”

“Yes, I am listening.”

“My name is Victoria, I am an HR specialist at XXX, you worked with us before. Is it convenient for you to talk now?”

“Yes, convenient.”

“I’m calling on behalf of the company management. While working at XXX you have recommended yourself very well, would you like to return to us?”

“No, I don’t want to.”

“Why don’t you want to?”

“I was not satisfied with the working hours at Nezhinsky.”

“Unfortunately, the peculiarities of our production do not allow us to work in a different mode. Well, if suddenly something changes and you are ready to return to XXX, please keep in mind that we will always be glad to see you. Just in case, save my phone number – we will be happy to return to the conversation at any time.”

“Good.”

“Thank you, Alexey, good luck! Maybe you can recommend someone who might be interested in working with us?”

“Sorry, I can’t”

“Sorry. All the best, good luck to you.”

Closing the Door on Former Employees Access - IT Peer Network

Scenario 6

“Good afternoon! Alexey?”

“Yes, I am.”

“My name is Victoria, I am an HR specialist at XXX, you worked with us before. Is it convenient for you to talk now?”

“Yes, convenient.”

“I’m calling on behalf of the company management. While working at XXX you have recommended yourself very well, would you like to return to us?”

“No, I don’t want to.”

“Why don’t you want to?”

“I was not satisfied with the wages/working conditions in XXX.” (f the phrase about what exactly did not suit sounds unclear, for example, “I was not satisfied with the work in XXX, be sure to ask the question – “What exactly did not suit you?” or “Why didn’t you suit?” If it is clear what did not suit, try to convince that it is worth considering the possibility of working in XXX – see phrases below)

“In 2019, our salary has changed. Now the average salary is ** 000 dollars. Besides, we have a canteen for employees. If you are interested, I can tell you in detail how wages are calculated now and how much your colleagues earn. Maybe you will come to us and talk to the site manager.

“I’ll think about it.”

“Ok, Alexey, we will wait for a call from you. Just in case, save my phone number – we will be happy to return to the conversation at any time.”

“Good.”

“Thank you, Alexey, good luck to you! Maybe you can recommend someone who might be interested in working with us?”

“Sorry, I can’t”

“Sorry. All the best, good luck to you.”

Scenario 7

“Good afternoon, Alexey”

“Yes, I am.”

“My name is Victoria, I am a specialist in the personnel department of XXX company, I called you earlier asking if you would like to return to XXX. You were about to think.”

“Yes, I thought, I’m not ready yet”

“Sorry. If suddenly something changes and you are ready to return to XXX, please keep in mind that we will always be glad to see you. Just in case, save my phone number – we will be happy to return to the conversation at any time.”

“OK.”

“All the best, good luck.”

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